Cancellation & Refund Policy

Last updated: 20 October 2026

This policy explains when bookings on Skylet can be cancelled and how much is refunded. It forms part of our Terms of Service. Skylet is operated by Slashh Labs Pvt Ltd ("Skylet", "we", "us").

1. How payment works

• Instant-book roofs: you pay when you book, through our payment partner Razorpay. Your booking is confirmed once the payment goes through. If you don't finish paying within 30 minutes, the booking lapses and nothing is charged.
• Request-to-book roofs: nothing is charged when you send a request. If the host accepts, we email you and you have 24 hours (or until the booking starts, if sooner) to pay. If you don't pay in time, the booking expires and nothing is charged.
• Custom offers: a host can send you an offer in Messages with their own price for your dates and group. An offer stays open for 48 hours (or until the first day starts, if sooner). Accepting it works like an accepted request: you have 24 hours (or until the booking starts, if sooner) to pay, and the roof's cancellation policy applies as usual.
• The price you pay is the roof price for your chosen duration plus Skylet's service fee (5%), shown before you pay. All prices are in Indian Rupees (₹).
• Your dates are only held once you have paid.

2. Each roof's cancellation policy

Every host chooses one of three policies for their roof. The policy is shown on the roof's page and at checkout, and the policy shown when you book is the one that applies to your booking.

• A day booking starts at 00:00 India Standard Time (IST) on its start date; a booking by the hour starts at its start time (IST). Time before the start is counted from the moment you cancel.
• Refund percentages apply to the total amount you paid, including Skylet's service fee and any extras you added (such as decor or chairs).
• You can cancel from My bookings at any time before the start date. Before you confirm, we show you exactly how much you'll get back.

3. When you always get a full refund

You get 100% of what you paid back if:

• the host cancels your booking (for any reason);
• the host declines your request, or your request or unpaid booking expires (in these cases you were never charged);
• someone else completed payment for the same dates moments before you did, so your booking couldn't be confirmed (this is refunded automatically);
• we cancel your booking because the listing was removed for breaching our rules.

4. After a booking has started

Bookings can't be cancelled through Skylet once they have started, and no refund is given for unused days, early departure, or not turning up.

If the roof was materially different from its listing, or you could not get access, contact us at support@skylet.space within 24 hours of the start, with photos if possible. We will look into it with the host and may refund part or all of your payment.

5. How and when refunds reach you

• Refunds go back to the original payment method (the same card, UPI account, bank account or wallet).
• We start the refund as soon as the cancellation is made. Your bank usually credits it within 5–7 working days; card refunds can occasionally take longer depending on your bank.
• Occasionally a refund can't be started immediately. When that happens, My bookings shows "Refund processing" and we retry automatically until it goes through.
• You'll see refund details on My bookings. If a refund hasn't reached you after 10 working days, contact us with your booking details.

6. Hosts

• If you cancel a confirmed booking, your renter gets a full refund and your share for that booking is reversed.
• Your share of each paid booking (the roof price minus Skylet's 5% host commission) is paid by Skylet to the UPI ID or bank account you add in Hosting, after the booking period ends. If the renter is refunded under this policy, your share is reduced in the same proportion, or cancelled if they're refunded in full.
• Hosts who cancel repeatedly may have their listings hidden or removed.

7. Changes to this policy

We may update this policy. Changes don't affect bookings already confirmed. The "Last updated" date above shows the current version.

8. Contact and grievances

Questions about a cancellation or refund: support@skylet.space, +91 80968 03452.

Grievance Officer: Lakshmi Supriya, Grievance Officer, Slashh Labs Pvt Ltd, WellWork, Vasavi MPM Grand, Plot No. 8-3-3231 1.12, Ameerpet X Roads, Ellareddyguda, Hyderabad 500073 — grievance@skylet.space. We acknowledge complaints within 24 hours and aim to resolve them within 15 days (within one month for consumer complaints).